Last updated 4 September 2026 · Soulēra is operated by Jefferson Luiz dos Santos Junior
This site and The Soulēra Method are operated by:
These details are published in line with Brazilian Decree 7.962/2013, which requires an online seller to identify itself clearly, and they are the same details that appear on your receipt.
Email is the fastest route and the one we monitor: support@souleraspace.com. Every message gets an answer within one working day, usually much sooner. Phone and WhatsApp are available at +55 16 99184-5254 during Brazilian business hours, Monday to Friday, 9:00 to 18:00 (BRT, UTC−3).
For anything about an order, send the order reference from your receipt or your access email and the address you bought with. That is all we need to find you: there is no account number to hunt for.
Charges from us appear as SOULERA. Write to us before disputing a charge with your bank. We refund inside the policy window without argument, and it is far faster than a chargeback.
Tell us first and we will try to fix it. If you are not satisfied, Brazilian consumers can escalate through consumidor.gov.br or their local Procon. Consumers in the EU can use the European Commission's online dispute resolution platform. None of this affects your right to go to court.
Questions about this page: support@souleraspace.com.